Frequently Asked Questions

How far in advance should I book my appointment?

The day before or as little as 2 hours before.

Will you remind me of my appointment?

Yes, you will receive a text message confirming your appointment on the day you make the appointment as well as the day of your appointment.

When should I arrive?

10 minutes prior to your scheduled appointment.

What if I need to cancel my appointment?

We can reschedule you for another time. If it is a colour, perm, or smoothing treatment, a 24 hour notice would be appreciated.

What if I am late?

We will try our best to accommodate.

Do you share my personal information (address, email, phone) with anyone else?

Never, We are PCI compliant. Phone numbers are for reminding you of an appointment, only. Emails are collected for reward balance information.

How long does a color job last?

3 to 4 weeks before roots (new growth) start to show. Highlights last longer, consult with your stylist.

Can I come in for a consultation?

Yes, a consultation is always free.

How much should I tip?

Minimum 20% is highly recommend. Stylists & their families livelihood depends on your generosity.

If you have more questions
contact us here.